Refund policy

Return & Refund Policy

Last updated: 24.08.2026

At LisaSimmi, we want you to feel confident when purchasing our products. Because our store offers both physical products and digital products, different return and refund conditions apply depending on the type of product purchased.

Please read the policy below carefully before placing your order.

1. Physical Products

We accept returns or replacements for eligible physical products in the following circumstances:

  • The product arrives damaged.
  • The wrong product was sent.
  • The product is materially different from the product description.
  • The product is missing from your order.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Your name and registered email address
  • Clear photographs of the product
  • Photographs of the packaging and shipping label
  • A brief description of the issue

We may request additional photographs or information to evaluate the claim.

2. Natural Crystals, Gemstones & Handmade Products

Many of our products are made from natural crystals, gemstones and other naturally occurring materials.

Because natural stones are unique, differences in:

  • Colour
  • Pattern
  • Shape
  • Size
  • Texture
  • Natural inclusions
  • Surface characteristics

may occur from one piece to another.

These natural variations are not considered defects and are not eligible for return or refund merely because the product differs slightly from the product photograph.

Where applicable, product photographs are representative and the actual natural stone may have its own unique characteristics.

3. Products That Have Been Used, Altered or Damaged

Returns may not be accepted where a product has been:

  • Used improperly
  • Damaged after delivery
  • Altered or modified
  • Exposed to conditions that may damage the product
  • Returned without its original packaging where the packaging is reasonably necessary for the product's protection

For jewellery, crystals and similar products, please follow the care instructions supplied with the product.

4. Return Approval

Do not send a product back before contacting us.

If your return request is approved, we will provide instructions regarding the return process.

Products returned without prior approval may not be accepted.

5. Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be processed through the original payment method, subject to applicable payment-provider processing times.

The time taken for the refunded amount to appear in your account may vary depending on your bank or payment provider.

6. Replacement

Where appropriate, we may offer a replacement instead of a refund.

A replacement may be offered when:

  • The wrong item was shipped.
  • The product arrived damaged.
  • The product has a verified manufacturing or fulfilment issue.

Replacement availability is subject to stock availability.

7. Digital Products

Due to the nature of digital products, digital products are generally non-refundable once the product has been delivered, downloaded, accessed or made available to the customer.

This includes, but is not limited to:

  • Digital reports
  • PDF reports
  • E-books
  • Guides
  • Journals
  • Digital downloads
  • Digital resources
  • Other downloadable or electronically delivered products

Please review the product description carefully before purchasing.

If you experience a genuine technical problem preventing you from accessing a purchased digital product, please contact us and we will make reasonable efforts to resolve the issue.

8. Personalized Digital Products & Reports

Personalized reports and other products created specifically for an individual are non-refundable once the personalization or preparation process has begun, except where required by applicable law.

Please ensure that all information submitted during checkout or through the required form is accurate.

LisaSimmi is not responsible for errors resulting from incorrect information supplied by the customer.

9. Tarot, Astrology, Numerology & Spiritual Services

Tarot readings, astrology, numerology and related spiritual guidance are provided for personal and entertainment purposes.

Such services are not professional medical, legal, financial, psychological or other professional advice.

The existing LisaSimmi terms similarly state that readings are for entertainment purposes and should not replace professional advice.

For appointment-based services, cancellation or rescheduling conditions may differ according to the particular service purchased. Please refer to the applicable product or booking page.

10. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

Cancellation may not be possible once:

  • A physical order has been dispatched;
  • A personalized product has entered preparation;
  • A digital product has been delivered or made available; or
  • A service/reading has already been scheduled or commenced.

Where cancellation is permitted, any applicable refund will be processed according to this policy and applicable law.

11. Non-Delivery or Delivery Issues

If your order has not arrived within the expected delivery period, please contact us with your order number.

We may need to verify the shipment status with the applicable courier or delivery partner before determining the appropriate resolution.

Please make sure that the shipping address and contact information provided during checkout are accurate.

12. How to Contact Us

For return, replacement or refund-related questions, please contact:

LisaSimmi
800, Satyam Enclave
Ghaziabad, Uttar Pradesh – 201001
India

Phone: +91 99103 82514
Support Hours: Monday–Friday, 10:00 AM–5:00 PM IST
Email: [email protected]

These contact details match the support information currently published by LisaSimmi.