Privacy policy
At LisaSimmi, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, create an account, place an order, subscribe to our communications, or otherwise interact with our services.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our online store and related services.
By using this website or purchasing from us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with our website, we may collect the following information:
Personal Information
When you place an order, create an account, contact us, subscribe to our newsletter, or otherwise interact with our store, we may collect information such as:
Full name
Email address
Phone number
Billing address
Shipping address
Postal/ZIP code
Order details
Product preferences
Information you provide when contacting customer support
Information Required for Personalized Products
Some LisaSimmi products, including personalized reports, spiritual products, or other customized services, may require additional information.
Depending on the product purchased, this may include information such as:
Name
Date of birth
Time of birth
Place of birth
Questions or information submitted for a personalized reading or report
Other information voluntarily provided by you for the purpose of creating your purchased product
Please provide only the information necessary for the service or product you have purchased.
Payment Information
Payments are processed through third-party payment providers.
We generally do not store your complete credit card, debit card, banking, or other sensitive payment credentials on our own servers.
Your payment information is processed by the applicable payment provider according to its own privacy policy and security practices.
2. Automatically Collected Information
When you visit our website, certain technical information may automatically be collected.
This may include:
IP address
Browser type
Device type
Operating system
Approximate geographic information
Referring website
Pages visited
Date and time of visits
Website interactions
Device and browser information
We use this information to understand how visitors use our website, maintain website security, improve our services, and provide a better shopping experience.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies are small data files stored on your device that help websites remember information about your visit.
We may use cookies to:
Keep products in your shopping cart
Process orders
Remember preferences
Maintain secure sessions
Understand website usage
Analyze website performance
Improve our products and services
Measure advertising and marketing performance
Provide relevant communications and offers
Some cookies may be placed by third-party services that operate on our behalf.
You may control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of portions of the website.
4. How We Use Your Information
We may use the information we collect to:
Process and fulfill orders
Deliver physical products
Deliver digital products and downloads
Create personalized reports or products
Process payments
Provide customer support
Communicate with you about your orders
Send order confirmations and service-related communications
Respond to questions and enquiries
Improve our website and products
Understand customer preferences
Detect and prevent fraud, abuse, and unauthorized activity
Maintain website security
Conduct analytics and business operations
Send marketing communications where permitted
Comply with applicable legal and regulatory requirements
5. Marketing Communications
If you subscribe to our newsletter or otherwise provide consent to receive promotional communications, we may send you information about:
New products
Exclusive collections
Digital products
Special offers
Promotions
Educational content
Spiritual and wellness-related content
Events or services
Other LisaSimmi updates
You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.
Unsubscribing from marketing communications will not prevent us from sending important transactional communications relating to an order you have placed.
6. How We Share Your Information
We do not sell your personal information as a standalone product.
We may share information with trusted third-party service providers when reasonably necessary to operate our business and provide services to you.
These may include providers involved in:
Payment processing
Order fulfillment
Shipping and delivery
Website hosting
Shopify and related ecommerce services
Email communication
Customer support
Analytics
Marketing and advertising
Fraud prevention
Technical services
These providers may process information only as necessary to provide their services to us, subject to their applicable terms and privacy practices.
We may also disclose information where required or permitted by applicable law, including where necessary to:
Comply with legal obligations
Respond to lawful requests from authorities
Protect our rights or property
Investigate suspected fraud or abuse
Protect the safety of our customers, employees, or others
7. Shopify
Our online store is powered by Shopify, which provides the ecommerce infrastructure used to operate our store, process orders, and support related ecommerce functionality.
Information submitted through our store may therefore be processed by Shopify and its applicable service providers.
For more information about how Shopify handles personal information, please review Shopify's privacy documentation.
8. Third-Party Services and Links
Our website may contain links to third-party websites, applications, social media platforms, payment providers, or other services.
We are not responsible for the privacy practices, content, or security of third-party websites.
We encourage you to review the privacy policies of any third-party service before providing them with your personal information.
9. Social Media
If you interact with LisaSimmi through social media platforms, the information you provide or make publicly available may also be processed by those platforms according to their own privacy policies.
We may receive information from social media platforms where permitted by the applicable platform and your privacy settings.
10. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or method of electronic storage is completely secure.
Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Completing transactions
Providing customer support
Maintaining business and transaction records
Meeting legal and accounting obligations
Resolving disputes
Preventing fraud
Enforcing our agreements
When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.
12. Your Information
Depending on applicable law, you may have certain rights regarding your personal information.
These may include the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain information
Withdraw consent where processing is based on consent
Opt out of marketing communications
Ask questions about how your information is being used
Some information may need to be retained where required by law or where necessary for legitimate business purposes.
To make a privacy-related request, please contact us using the information provided below.
13. Children's Privacy
Our website and products are not intentionally directed toward children.
We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.
14. International Visitors
LisaSimmi operates from India.
Depending on the location of our customers and the service providers we use, personal information may be processed or stored in jurisdictions other than the country in which you reside.
By using our website and services, you acknowledge that your information may be processed by service providers in accordance with applicable laws and their respective privacy policies.
15. Personalized Reports and Spiritual Products
Some LisaSimmi products may require information voluntarily submitted by you to create personalized reports, readings, recommendations, or other customized products.
Such information will be used for the purpose of providing the purchased product or service and related customer support.
Please note that spiritual, tarot, astrology, numerology, crystal, manifestation, and similar content is provided for personal and entertainment purposes and should not be considered medical, legal, financial, psychological, or other professional advice.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.
When we make changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this page periodically.